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Find and fix weaknesses in apps, APIs, networks and cloud before attackers exploit them.
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Malware & Ransomware Recovery
Identify, contain and remove malware or ransomware, then restore safely and harden your systems.
The problem
Ransomware can lock every file and system you rely on in minutes, and attackers often steal data before encrypting it. Panicked actions, such as reinstalling or paying, can make recovery harder.
We help you respond methodically: identify the strain, stop the spread, remove it, check for legitimate decryption options, restore from clean backups and close the gaps that let it in.
What's included
- Malware and ransomware strain identification
- Isolation and containment
- Malware removal and eradication
- Check for public decryptors, for example the No More Ransom project
- Restoration from clean backups
- Data exfiltration check
- Post-recovery hardening
- Advisory on ransom decisions
Deliverables
What you receive
- Recovery plan and status updates
- Identification of the malware or ransomware strain
- Confirmation of clean, restored systems
- Incident report with root cause
- Hardening recommendations
Standards & method
How we work
- NIST SP 800-61
- NIST SP 800-83 (Malware Incident Prevention and Handling)
- MITRE ATT&CK
- CERT-In Directions (2022)
Timeline
How an engagement runs
Durations depend on scope and are fixed in your proposal.
Isolate
Disconnect affected systems to stop the spread.
Identify
Determine the strain, entry point and scope of impact.
Contain and remove
Eradicate the malware and attacker access.
Restore
Check for decryptors and restore from clean backups.
Harden
Fix the root cause and strengthen defences.
Who needs it
Built for
- Organisations hit by ransomware or malware
- Hospitals and clinics with HIS or PACS disruption
- Banks, NBFCs and co-operative banks
- SMEs and startups without an in-house security team
Regulator mapping
Helps you align with
CERT-In
Service providers and intermediaries
RBIScheduled commercial banks and small finance banks
SEBI CSCRFMarket infrastructure institutions (MIIs)
IRDAILife, general and health insurers
DPDPAny organisation processing digital personal data in India
Regulatory references (SEBI, RBI, CERT-In) indicate the frameworks we help clients align with, not endorsement by any regulator.
FAQ
Malware & Ransomware Recovery — common questions
Should we pay the ransom?
We do not encourage paying. Payment does not guarantee recovery and may fund further attacks. We help you assess every option before any decision is made.
Can our files be decrypted without paying?
Sometimes. We check for legitimate public decryptors, such as those listed by the No More Ransom project, and for clean backups.
Should we reinstall the affected computers?
Not before speaking to us. Reinstalling can destroy evidence needed to understand the attack and to meet reporting obligations.
Related services
Security Audit
Independent review of your systems, controls and architecture against the rules you must follow.
Learn more about Security Audit →Lifetime Small Security Audit
A lightweight, recurring security health-check with a clear A–F scorecard. Contact us for details.
Learn more about Lifetime Small Security Audit → Book a consultation
Talk to us about Malware & Ransomware Recovery
Share a few details and a founder-led team will come back with scope, approach and a proposal.
support@trustnetsecure.com · +91 93229 37312 · +91 88300 61438
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